Philip B. Crosby의 홈페이지에 발췌해 온 자료입니다.
 

 1. Managing Services  ☞ 한국어 

 2. Define Quality?           ☞ 한국어  

 3. Respect and Reap

 4. What Is ISO For?

 5. The Cost of Transactions

 6. Educational Nourishment

 7. The Useful and Reliable Screen Door

 8. To Be an Executive, by Choice

 9. We Keep Learning In Spite of Ourselves

10. Control and Quality

11. Interpersonal and Organizational Communication

12. Leadership and Quality

13. Motivation

14. Groups and Quality Teams

15. Managing Productions and Operations

16. Human Resource Management

17. Job Design

18. Information For Decision Making

19. Strategic Quality Management

20. Planning

21. Decision Making

22. The Global Management Environment

23. The Evolution of Management

24. The Management Challenge:Quality and Competitiveness

25. The Rise and Falling of Reformation

26. Completeness in Personal Life

27. Transactions: A Case Example

28. Completeness in Personal Life

29. "P" is for Profit

30. The Boss Versus Peace and Quiet

31. Systems Integrity

32. Back To Reality: On the Links with the "Nine-Hole League"

33. The Example of the Bank Merger

34. The "My Way" Management

35. MANAGEMENT: Understanding and Attitude

36. Reality and Quality

37. The Grasshopper and the Ant

38. The Art of Managing Volunteers

39. Putting It All Together

40. Reengineering the Sunshine Mall

41. "There is No Tooth Fairy, Really."

 

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