면접 장소에 안내되어 들어서면 면접 위원이 먼저 이력서와 사진을 대조하여 이력서와 면접 대상자가 일치하는 지를 확인하게 된다. 의자에 앉으라는 권유가 있을 때까지는 자리에 앉지 아 니하고 잠시 서서 기다린다. 면접관이 외국인일 경우 인사로서 악수를 하게 될 수가 있는데 이 럴 경우 당황하지 말고 자연스럽게 응하여야 한다. 면접관의 지위나 연령은 비교적 높은 것이 보통이므로 먼저 악수를 청하지는 않도록 한다. 악수는 상대의 손을 적당한 힘으로 잡고 부드럽 게 웃는 눈으로 얼굴을 바라보면서 한다. 악수를 하면서 두 손으로 잡는다거나 너무 허리를 구 부리는 것은 좋지 않으며 일반적으로 가벼운 목례쯤이면 된다.
'자리에 앉겠어요?'라는 영어 표현은 다음과 같이 여러 가지로 나타낼 수 있다.
- Please be seated.
- Have a seat, please.
- Take a seat, please.
- Sit down, please.
- Won't you sit down?
- Won't you take a seat.
- Would you like to sit down?
위와 같은 자리에 앉으라는 말에 < Thank you, Sir/ Ma'am >이라고 답하면서 조용히 의자에 앉는다. 등을 의자 뒤에 닿도록하여 정자세로 앉으며, 허리를 펴고 양손을 무릎 위에 올려 놓아 바른 자세를 취하도록 한다.
질문에 답할 때면접할 때에는 침착하고 밝은 표정으로 면접관의 눈을 보도록 한다. 책상을 응시하거나 주위 를 두리번거리며 쳐다보는 것은 상대 면접관을 무시하거나 또는 자신감이 없는 듯한 인상을 줄 수가 있다. 대답은 힘있고 자신있는 목소리로 한다. 자신있고 명료하게 자신의 생각을 표현하는 일은 개인에 대한 평가에 있어 중요한 역할을 함을 명심한다. 또한 모든 질문에는 진솔하게 답 변하여 면접위원이 신뢰감을 얻도록 하며 또한 자기 스스로에 대해 올바른 평가가 내려지도록 한다.
질문에 답할 때 특히 다음과 같은 사항에 주의하도록 한다.
첫째, 면접 위원의 질문을 끝까지 모두 듣고 무엇을 묻고 있는지를 정확하게 이해하고 난 다음에 답하도록 한다. 질문 도중에 그 질문을 지레짐작하여 답하지 않도록 주의한다.
둘째, 면접관의 질문 내용이 끝나면 시간을 끌지 말고 즉시 답변을 하도록 한다.
세째, 면접 위원이 여러 가지 다양한 질문을 하여 질문 내용이 모호하게 될 수가 있는데 그 런 경우 특히 면접자의 의도를 정확히 파악하여 답하도록 한다. 질문 자체를 이해하지 못한 경 우 면접관에게 '이런 의미의 질문이십니까?(I'm sorry, but are you asking…?)'하고 분명히 하는 것이 좋다.
네째, Yes/No 또는 I am afraid I have no idea(잘 모르겠습니다) 등으로 대답을 분명히 한 다. 별 관련이 없는 말을 정확히 한다거나 우물쭈물 자신없이 얼버무리는 태도는 잘 모른다고 답하는 것보다 오히려 더 부정적인 인상을 줄 수 있다.
다섯째, 적절한 어휘를 사용하여 자기의 생각을 논리 정연하게 그리고 정확하게 전달하도록 한다.
여섯째, 대답이 틀렸더라도 머리를 긁적인다거나 겸연쩍어 하며 불안해 하는 행동은 바람직하지 않다.
일곱째, 비록 대답을 잘못해 면접이 잘못되어 가고 있는 느낌을 받더라도 미리 포기하지 않도록 한다. 끝까지 최선을 다하는 태도가 중요하다.
면접이 끝났을 때면접이 끝났을 때에도 들어갈 때와 같이 정중한 자세로 조용히 면접실을 나오도록 한다. 면 접이 끝났다는 안도감이나 해방감을 지나치게 나타내는 행동은 삼간다.
다음은 면접을 끝내고 자리에서 일어서기 전 흔히 쓰는 영어 인사말이다.
- I've enjoyed talking with you, Sir/Ma'am.
- Thank you so much.
- It has been a pleasure talking with you.
- I hope to hear from you soon.
- I am looking forward to hearing from you soon.
면접관이 이와 같은 인사를 먼저 해오면 < I've enjoyed talking with you, too. Thank you > 라 고 답하면 된다.
서양 사람들은 상대방이 자신에게 베푼 호의나 친절에 대해 항상 감사 또는 감탄의 반응을 나타낸다. 그러한 예절을 의식하여 우리에게는 별로 대수롭지 않게 여겨질 수 있는 작은 호의라 할지라도 반드시 고맙다는 표현을 해야 한다. 사소한 자신의 잘못에 대해서도 그에 대한 자신의 미안함을 나타내는 표현을 반드시 잊지 않아야 한다.
※ 상대방의 호의에 대하여
- Thank you so much.
- How nice/kind of you to say so!
※ 상대방에게 미리 자신의 양해를 구할 때
- Excuse me.
- May I ask…?
- I am sorry.
※ 상대방의 'Thank you'에 대한 응답으로
- You're welcome.
- Don't mention it.
- Not at all.
- It's nothing at all.
질문에 대한 답은 Yes 또는 No로 답하는 것보다 < Yes, I do/ No, I'm not >의 형식으로 하 는 것이 더 공손한 표현이다.
그리고 < What would you do if…? > 식의 물음에는 사용된 조동사를 그대로 사용하여 < I would… >로 답을 시작해야 한다. 부정적으로 답할 때에는 < I am afraid I don't know > 또는 < I am afraid not >으로 대답한다.
Slang은 우리말로 '속어'를 뜻하는데 면접시에는 이런 말을 사용하지 말아야 한다. 외국어를 구사하려고 노력하다보면 Slang에 대한 감각없이 이를 그냥 사용해 버릴 수가 있으므로 영어 회화를 배우는 초기부터 Slang은 조심스럽게 사용하는 습관을 기르도록 한다.
구체적으로 대답한다.미국인들에게 "너희 아버지 직업이 무엇이니?" 라고 물으면 상당히 구체적으로 답변한다. 우 리들은 보통 '농사짓고 계신다(My father is a farmer)'라는 식으로 대답하기 마련이지만 그들의 식으로 대답을 해주려면 매우 구체적으로 설명이 되어야 한다.
예를 들어 How is your typing?(타자는 어느 정도입니까?)라고 물으면, < I can type 100 words a minute >의 식으로 구체적으로 대답하도록 한다.
Q) Would you be able to start working right away?
A) No. I would be available after 25th of this month.
Q) How long does it take to arrive at this office from your home?
A) It takes around one hour by subway.
'다시 말씀해 주시겠어요?'라는 표현에는 다음과 같은 것들이 사용될 수 있다.
I beg your pardon, sir(ma'am)!
Pardon me!
Excuse me!
I am sorry I could't follow you.
I am afraid I didn't understand your question.
Would you mind saying it againg, sir(ma'am)?
I'm sorry I couldn't catch what you said.
Would you say that again, sir(ma'am)?
또한 면접 도중에 질문이 생기는 경우에도 묻는 것을 너무 두려워하지 말라.
상대방의 말에 맞장구를 친다.외국인들은 대화할 때 상대방의 말에 맞장구를 잘 친다. 우리말의 '아', '네', '그렇지요' 와 같 은 표현들로서 상대방의 말을 충분히 이해를 하고 동감을 하고 있음을 나타냄으로써 대화의 분 위기가 호의적이고 부드럽게 이어져가도록 한다. 다음에 소개되는 말들은 주로 이와 같은 역할 을 하는 것들이다.
That's right.(그렇고 말구요)
I think so.(그렇고 말구요)
I see, Is that so right.(그러세요?)
I understand that.(그러세요?)
That would be interesting!(재미있군요)
How exciting!(신나는데요!)
I believe so.(그렇겠지요)
That's encouraging.(고무적이군요)
Marvelous! or Wonderful!(야! 멋있습니다)
Unbelievable!(믿기지 않는데요)
Impossible?(정말입니까?)
That's only natural.(당연하지요)
That's the way it goes.(그렇게 되는군요)
우리나라 사람들이 영어에서 가장 틀리기 쉬운 것이 부정 의문문일 경우의 [Yes]와 [No]의 용법인데 그것은 우리말과 정반대이기 때문이다.만약 외국인이 응시자의 취미를 알아보려고 < Don't you like basketball? >이라고 했을 때, 좋아하면 'Yes, I do'(아니오, 좋아합니다) 싫어하면 'No, I don't'(예, 싫어합니다)라고 대답한다. 즉 Yes는 항상 긍정문과 함께 쓰이므로 부정어가 수반될 수 없으며 No는 뒤에서 항상 부정어가 수반된다고 생각하면 된다.
Q) Don't you smoke?
A) Yes, I do(담배를 피웁니다)/ No, I don't(담배를 피우지 않습니다)
◆ 질문유형
다시 말씀해 주시겠어요?
I am sorry, I couldn't follow you.
I am afraid I didn't understand your question.
Would you mind saying it agin, sir?
I'm sorry I couldn't catch what you said
Would you say that again. sir?
Beg your pardon, sir.
인적 사항
May I have your name, please?
Where were you born?
Where is your family from?
What is your present address?
How many are there in your family?
Please tell me about your family.
Tell me a little bit about yourself,please.
What school did you graduate from?
Would you briefly introduce yourself please?
How long does it take to arrive at this office form your home?
학창시절
Why did you major in Korea literature and language?
When you were a student, was there anything you got really seriously involved in?
Were you involved in any club activities at you university?
취미 기호
What's your hobby?
What kind of hobbies do you have?
What's your favorite sports?
How do you spend your free time?
Do you smoke or drink?
What kind of books do you like?
How do you spend your leisure time?
What type of books have you read recently?
특기사항
Do you have any special skills?
Do you have any licenses or other special qualifications?
Can you use computer?
경 력
What first got you interested in this sort of work?
Do you have any particular conditions that you would like the company to take in to consideration?
What did you like least about your last position?
What did you enjoy most about your last job?
What do you work in your company?
What did you have project in your company?
What did you learn in your last position?
What do you consider your outstanding achievements?
Do you have management ability? Describe.
In what ways are your qualifications unique or distinctive?
Why should we hire you, what is unique about you? Why do you feel you can be successful in this position?
How has your personal background (upbringing, schooling) influenced what you are today, your career progression, your management/people style?
Don't you feel overqualified for this job?
What experience do you have in this field?
What did you learn(or gain) from your past work experiences?
In what type of position are you most interested?
What interests you most about this position?
Had you thought of leaving your present position before? If yes, what do you think held you there?
What skills do you want to learn or improve?
Why do you think you would enjoy this kind of work?
As you view your overall qualifications of this position, what do you see as some of your development needs?
지원동기
What made you choose this company?
What was is that made you decide to choose this company?
What made you pick this company?
How did you hear about the job?
Why are you interested in this company?
Why do you want to join to our company?
Why do you want to leave your present job?
Why do you want to change your company?
지원회사
Please tell me of your information about our company.
What's your general impression of our company?
Could you tell me any negative thing you're heard about our company?
Tell me what you know about our company.
What do you know about my company?
선호하는 업무유형
What type of work do you find most stimulating and rewarding? Why?
How would you describe the type of work do you like to do?
How would you categorize the kind of work you least like doing?
How would you describe the "ideal job" from a work content standpoint?
Can you tell me about a project that really got you excited(proud)
What are the most important characteristics you are looking for in a job and why?
영어 사용능력
Can you make yourself understand in English without too much difficulty?
What have you done to improve your English skill?
How do you compare your spoken English with your written English?
Can you communicate in English?
직 업 관
Tell me what you think a job is.
What do you feel is essential to having a successful business environment?
In your judgement, what factors account for most business failures?
What do you believe are universal characteristics of successful organizations?
Describe the planning and decision-making processes important to successful business operations.
What success do you expect as a professional woman?
How do you feel about independence?
Tell me about your career goals.
Where do you expect to be ten or twenty years from now on
Where do you see yourself in 5 years?” (What are your goals, where would you like to be in five years?)
What are you long term career objectives?
What is your definition of success?
What are your sort term career goals?
How do you define success? How "successful" have you been?
How hard do you work to achieve your objectives?
What do you consider most valuable: a high salary, or job recognition and advancement?
How would you describe your over all business philosophy?
포 부
What goals have you set for yourself in life?
Be what standards do you measure your personal success?
What plans do you have for self-improvement and personal development?
장 점
What do you consider to be some of your most outstanding qualities?
What do you consider to be your strong points?
What is your greatest strength or asset?
In what areas have others been particularly complimentary about your abilities? Why?
From a performance standpoint, what do you consider your major attributes?
Describe your three greatest strengths and tell me how you used them to bring about improvements in your job.
What would your current boss describe as your three greatest assets? Why?
단 점
From a work standpoint, what has been your biggest shortcoming? Why?.
What aspect of your overall capabilities would you most like to improve?
What do you consider your weakness?
특성과 개성
How would you describe yourself?
What words best describe your personal style?
Which of your personal traits and characteristics do you feel have most hindered your career progress?
In your most intimate conversations with family or close friends, what have people said they most like about you?
Of which of your personal traits and characteristics are you most proud, and why?
What kind of personality do you think you have?
Would you describe as outgoing or more reserved?
What would you say are some of your faults and strong points
How can you say about your character?
인 간 관 계
With what kind of people do you most enjoy working?
What kind of person would you like to work in your project? Why?
With what kind of people do you have difficulty working? Why
Describe your relationship with your past boss.
a. In what area did you agree?
b. In what area did you disagree? Why?
What factor most influenced your positive feeling?
Tell me about a time when you had a major conflict with another employee.
a. What was the cause of the conflict?
b. What things did you do to alleviate the problem?
c. What were the results?
What aspects of your interpersonal skills would you most like to improve? Why?
If you sense you are not fitting in well with a group and feel that you are being treated as an outsider, what would you do?
How good are you in motivating people?
How do you get along with your co-workers?
What if you run into conflict with your co-worker?
How did you get along with your boss on your last job.
How did you get along with the staff in your last job?
창 의 력
Give me an example of something very creative that you did. Why was it creative?
모 험 심
What was the biggist business risk you have ever taken?
a. Why was it risky?
b. What prompted you to take the risk?
c. What was the outcome?
분 석 력
Describe how your would approach the following complex problem.
판 단 력
What examples can you cite of your ability to apply prudent judgement in a delicate situation?
a. Why was the situation delicate?
b. Why did you do it?
c. What was the outcome?
협 동 력
What has been your experience in working as part of a team?
What do you see as being the advantages and disadvantages of working as part of a team
계 획 력
Describe your planning process.
a. How often do you do planning?
b. What are the steps in your planning process?
c. How important is planning to organizational success?
의사전달능력
Give me an example of complex communications problem that you faced.
a. What made it complex?
b. Why was it difficult to communicate?
c. How did you solve this problem?
융통성과 적응력
If you had an altercation with your boss and were told that you were being "rigid and inflexible" in your view, what would you do?
협 상 력
If I told you I was only going to give you a 5 percent pay raise, but you believed(based on current standards) you deserved 10 percent, what tactics would you use to convince me?
설 득 력
Assume I have told you that I have interviewed three excellent candidates for this position, and you are one of them. Convince me why you the "best" candidate.
Give me an example where you failed to persuade someone to do something you felt would be good for business results.
a. What was the issue?
b. How did you attempt to persuade them?
c. Why did your effort fail?
자기평가
If you were the employer, Knowing what you know about your overall qualifications for this position, what would be your greatest concern? Why?
With what aspect of this position are you most comfortable?
How do you feel about working overtime?
연봉관련
What are you salary expections?
How much salary do you want us to pay you?
How much do you need?
What starting salary would you expect?
What salary are you looking for?
How much do you expect to be paid?
What was your last salary? What is your minimum salary requirement at this time?
기 타
Have you applied for work with any other company?
If you are accepted at both places, which company will you choose?
면접종료시
I've enjoyed talking with you. sir.
It's been very nice to talk with you.
Do you have any question?
Thank you for your time. Would you be able to start working right away?
◆ 기타 질문하는 사항
우리 회사에 대해 어떻게 아셨습니까?
How did you know about our company?
자기 소개를 한 번 해보시죠.
Tell me about yourself, please.
전에는 어떤 일들을 하셨습니까?
What kind of job experience do you have?
이 직업의 어떤 점이 마음에 드십니까?
What do you like about this job?
왜 직업을 바꾸기로 결정하셨습니까?
What made you decide to change jobs?
어느 정도의 급여를 기대하고 계십니까?
How much are you expecting to get paid?
얼마나 오래 저희와 함께 근무할 생각이세요?
How long are you planning to stay with us?
집에서 이곳까지 오는데 얼마나 걸리나요?
How long does it take to get here from your home?
가족관계는 어떻게 되시나요?
Could you tell me about your family background?
여럿이서 일하는 것과 혼자 일하는 것 중 어느 편이 더 좋으세요?
Which do you prefer working with people or alone?
초임을 얼마나 예상하고 계시나요?
What starting salary would you expect?
이곳에 응시하기 전에 이 회사 내에 알고 있는 분이 있으셨나요?
Did you know anybody in this company before applying here?
우리는 경험있는 사람을 원합니다.
We need a man who knows the ropes.
직업관에 대해 말씀해 보세요.
Tell me what you think a job is, please.
우리 회사는 전망이 매우 밝지요.
Our company provides you with a very good future.
퍼스널 컴퓨터를 다룰 줄 아세요?
Can you operate a personal computer?
당신의 인생의 좌우명을 말씀해 주실까요?
What basic principle do you apply to your life?
장래 포부에 대해 말씀해 주세요.
What kind of things do you want from your future?
직장에서 해고 당한 적이 있으세요?
Have you ever been fired from a job?
직장동료와 일하는데 있어 어려움은
